Celebration of Service Quality and Innovation Day (HKIP) UPM Year 2023/2024

20th November 2024, Serdang - As a field of appreciation for UPM Citizens who are committed to carrying out quality culture and service innovation activities throughout the assessment period for the year 2023/2024, UPM for the ninth time has successfully organized the UPM Service Quality and Innovation Day Celebration (HKIP) of the Year 2023/2024 on November 20, 2024 at the Great Hall, Sultan Salahuddin Abdul Aziz Shah Culture and Arts Center (PKKSSAAS), UPM. The theme raised for this celebration is "Promoting Quality Innovation". The culture of quality and innovation is consistently able to develop high-performing, agile and proactive staff in the face of global change. In fact, this approach can not only increase customer satisfaction significantly, but also strengthen trust and loyalty towards the organization on a consistent, long-term basis. Innovation Day is celebrated to mark the importance of a culture of creativity and innovation and to celebrate the success of innovation in Government agencies. UPM has welcomed the government's recommendations and supported the government's transformation by implementing the HKIP Celebration at the UPM level starting in 2013, when the proposal for this celebration was approved by the JPU through the JPU Meeting No. 472/12 on 30 January 2013. The implementation of this HKIP is also part of the innovation improvement activities that can contribute to the achievement of Goal 5 of the UPM Strategic Plan 2021-2025. The HKIP program can foster a creative and innovative culture, especially among non-academic officers to solve work-related problems to improve the quality of service delivery to customers. This is in line with the words of the Vice Chancellor, UPM in True North's goal and aspiration to "Provide Services Beyond Expectations" which is always firmly established to continue to be applied as a work culture. Governance at UPM is a determinant of the quality of work and the achievement of desired results to ensure that UPM continues to excel and be respected around the world. The UPM HKIP Celebration has been held 8 times from 2013 to 2022 (no organization in 2020 and 2021 due to the Covid-19 pandemic). The organization of the UPM HKIP Celebration from the year 2023/2024 is implemented biennially (once every 2 years) as per the decision of the University Management Committee Meeting (Minute 873.06(l)(1) on 31 May 2023.   GOALS AND OBJECTIVES 1. Increase the competitiveness of UPM citizens regarding the importance of innovation and creativity in the                  implementation of work; 2. Foster and strengthen the cultural values of innovation and creativity at UPM; 3. Realizing the practice of process, approach and culture based on innovative and creative features in services; and 4. Contribute to improving the quality of service delivery to customers.   The Center for Quality Assurance (CQA), UPM acts as the Main Leader for UPM's HKIP Celebration Year 2023/2024. The organization of the event is jointly with the Sultan Salahuddin Abdul Aziz Shah Cultural and Arts Center (PKKSSAAS), UPM which has extensive experience in event management activities. This program is a strategic step to drive innovation based on leadership and commitment among staff. In addition, HKIP also acts as a conduit to share ideas and best practices in boosting service quality and organizational performance. UPM's HKIP program this time still maintains a relaxed concept with the principle of still maintaining UPM's official ceremony procedures. A total of 9 Awards and 2 Prizes were presented at this event for the award/prize competition that was held in conjunction with the UPM HKIP Celebration 2023/2024. At this organizing session, based on the approved UPM financial allocation amounting to RM70,000.00. (actual expenses: RM65,139.00). The HKIP UPM 2023/2024 celebration has managed to record the highest number of attendances which is a total of 2179 guests (physically present: 942 and YouTube Putra TV Live streaming: 1237). A special appreciation session also crowned two (2) recipients among UPM Citizens as a sign of appreciation for their respective contributions to Lean Management at UPM as well as the production of UPM's Public Sector Conducive Practice Song (EKSA). A total of two (2) books published by CQA, UPM were also launched by the Vice Chancellor, UPM at this event, namely the UPM Service Innovation Book (2016-2024) and the APEL.C UPM Guidebook. This program was also graced with the performance of innovation choirs among 3 groups (PTJ, UPM) who were the winners of the HKIP UPM innovation choir competition organized by PKKSSAAS, UPM. A total of 43 UPM service innovation exhibition booths as well as 12 UPM internal and external exhibitor booths have participated to fuel the UPM HKIP Celebration 2023/2024 in showcasing the visibility of the culture of quality and innovation at the University level.