DATA ANALYSIS AND SURVEY RESULTS

Findings of demographic information for the gender of respondents show that there are 35.2% male respondents and 64.8% female respondents. Respondents aged 18 to 30 years are 15.6%; 31 to 45 years old is 58.3%; and age 46 and above is 26.1%. For the position group, the Management and Professional (Academic) Group who have completed the survey is 15.1%; The Management and Professional Group (Non-Academic) is 31.8%; and the Implementation Group is 53.1%. The next demographic refers to the period of service which is 1 to 10 years is as much as 43.2%; 11 to 20 years old is 38.8%; while the third category, which is 21 years of service and above, is 18% of respondents. For demographic information related to education level, the number of respondents at Doctor of Philosophy level is 13.8%; Master's degree is as much as 15.3%; Bachelor's degree is as much as 36.2%; Malaysian Diploma/Higher Certificate of Education is 55%; Malaysian Certificate of Education is 29.2%; and Lower Certificate of Education/Lower Secondary Assessment is 0.5%.             Based on the data analysis of the survey, the findings show that the types of questions that are paired with positive and negative have highlighted consistent findings, even though the questions have been formulated in different forms. The main question in working on the perception of the respondents for this survey refers to the last two questions, namely question No. 15 and No. 16. These two questions explicitly lead to the main findings and conclusions of the survey, which is to maintain the QMS certification or move to the termination of the QMS certification. Finally, the survey results have shown that 69% of respondents (333 people) agree for the QMS certification to be maintained; while, 39% of respondents (246 people) agreed for the QMS certification to be terminated. A summary of the data analysis for the QMS implementation survey at UPM is shown in Infographic 1 as follows:

CONCLUSION

The findings of the survey that was conducted to obtain the perception of UPM employees towards the implementation of QMS, along with the respondent's response notes in the space provided in the survey found: The implementation of the Quality Management System (QMS) at UPM is appropriate to be maintained with the existing methods and scope, in this juncture . However, as one of the long-term plans of the UPM Quality Assurance Center to ensure that management and operational decisions in the future are sustainable and flexible, a unique internal quality assurance framework for UPM is being developed in regular progress. This initiative is expected to be able to replace the certification from SIRIM QAS International Sdn. Bhd. sometime later. This internal quality assurance framework development initiative was inspired so that UPM, as a mature and leading institution of higher education, will be able to drive service quality management, academic and accreditation more efficiently and remain relevant, following UPM's unique mold to a more strategic level and humanistic.

REFERENCE

Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30, 3, 607-610. Pusat Jaminan Kualiti UPM. (2023). Pentadbiran dan pengurusan ISO UPM. Pusat Jaminan Kualiti, Universiti Putra Malaysia. Ali, N. A. (2002). Quality management & governance in higher education. Universiti Putra Malaysia Press.

WRITING TEAM

Professor Dr. Amin Ismail is the Director at the UPM Quality Assurance Center. He has extensive experience in service quality management as well as academic and accreditation quality management at UPM, in addition to being actively involved in service, academic and accreditation quality management at the national, regional and international levels. As an academic officer in the Department of Nutrition, UPM Faculty of Medicine and Health Sciences, his expertise is in the field of Food Chemistry and Biochemistry; Nutrient Analysis; and Development of Malaysian Food Composition Database.     Associate Professor Dr. Noor Syamilah Zakaria is the Deputy Director at the UPM Quality Assurance Center. He has extensive experience in service quality management as well as academic and accreditation quality management at UPM, in addition to being actively involved in service, academic and accreditation quality management at the national, regional and international levels. As an academic officer in the Department of Counselor Education and Counseling Psychology, Faculty of Education Studies UPM, his expertise is in the field of Counselor Education and Supervision; Guidance and counselling; Counseling Ethics Education; and Moral Education.   Puan Haslida Hassan is the Deputy Registrar and Head of the Service Quality Management Division at the UPM Quality Assurance Center. He is a personnel with extensive experience in the quality management system and information security management system at UPM.     Mrs. Zenaida Md. Zenon is a Senior Assistant Registrar and Head of the Quality Audit Section, Service Quality Management Division at the UPM Quality Assurance Center. He is a personnel with extensive experience in the quality management system at UPM.   Puan Shamriza Shari is a Senior Assistant Registrar and Head of the Documentation Section, Service Quality Management Division at the UPM Quality Assurance Center. He is a personnel with extensive experience in the information security management system at UPM.     Puan Siti Fatimah Hasim is an Assistant Senior Administrative Officer at the Service Quality Management Division, UPM Quality Assurance Center. He is a very experienced personnel in the management of the quality management system at UPM.

Date of Input: 07/02/2024 | Updated: 19/02/2024 | aidawati