UPM Service Innovation Book - Chapter 1: Service Innovation Project (1)

	SERVICE INNOVATION AWARD
	Objective
i.	Providing formal recognition to PTJ that has demonstrated innovation results;
ii.	Promote smart sharing of best practices that produce innovation;
iii.	Fostering and enlivening a creative and innovative culture in the way of work to be practiced at PTJ;
vi.	Identify and introduce innovation results that can be emulated for other PTJ benefits; and
v.	Contribute to improving the quality of service delivery to customers.
	Implementation Method
	Entries for the Service Innovation Award must be the result of ideas initiated by PTJ workers/groups of workers at UPM. The resulting innovation should provide clear benefits in terms of solving problems, improving the quality and productivity of an organization.
	Innovations that are not eligible to accompany this award are:
i.	Innovation resulting from research and development (R&D) that is not related to improving the quality and productivity of the organization;
ii.	Innovation for commercial purposesl;
iii.	Innovations that have not been used/applied in the year assessed;
vi.	Innovations that are no longer in use/applied in the year assessed; and
v.	Innovations accompanying any of the other award categories for the current year.
	FINALISTS FOR UPM SERVICE QUALITY AND INNOVATION DAY 2024

1.	Project Title		ELECTRONIC INCIDENT REPORTING AND ANALYSIS SYSTEM (EIRAS)
	PTJ		Hospital Sultan Abdul Aziz Shah
	Group Name		T.E.A.M.W.O.R.D.S
	Project Synopsis		The theme of this innovation project is Transparency and Accountability: Revolutionizing Incident Reporting (IR) in Hospital Abdul Aziz Shah (HSAAS) UPM. It is an addition to the existing Incident Reporting (IR) module which is carried out manually to a more comprehensive electronic system for reporting patient safety incidents that applies in HSAAS UPM. Provide opportunities for learning and improvement from thoroughly reported incidents.
	Impact of Implementation	i.	All HSAAS staff may continue to view current patient safety activities. (Tracking System)
		ii.	Reports can continue to be generated, progress of cases can be identified, data can be continuously shared with all HSAAS staff.
		iii.	Report processing is safer and easier. No more losing manual reports. Revising or correcting reports is easier - information and data are accurate.
		iv.	Improved reporting will take effect with the existence of the system.
		v.	The graduation and investigation process takes place quickly with the system in place.
		vi.	Manual forms can be eliminated with the system.
		vii.	Report processing is safer and easier. No more losing manual reports.
		ix.	Revising or correcting reports is easier. Every report and action submitted may be accessed by the reporter and parties involved or interested in it transparently.
		x.	Each party involved in reporting incidents has clear and regular duties and responsibilities.